TERMS & CONDITIONS
RETURNS & EXCHANGES We use standard EUR sizes to help you pick the perfect size. However if you still want to swap your pairs for another size then you may return them at NEEDLEDUST, Plot Number- 574, Sector-43, Golf Course Road, Gurgaon- 122002, Haryana, India within 30 Days in its original box packing and the invoice. Please mention your desired exchange piece along with the size on the invoice as well. You may also mail us on firstname.lastname@example.org for the same. We do not entertain refund & cancellation requests.
The Pairs can be exchanged for another size of the same style only. In case your desired size is unavailable with us, you could then exchange it for another style of the similar value.
If you have ordered "Heel Shield", please remove it from the box while sending the pair back for exchange.
Pairs bought during SALE period will not be exchanged or returned.
We do not entertain refunds & exchanges on International orders.
Please Note- During festivals, Pandemics or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
SHIPPING POLICY Shipping for Prepaid orders across India is free. For COD Orders, we charge a fixed amount of INR 199 per order. Once you place an order your pairs would be delivered within 5-8 working days. Shipment time of the order starts from the day of receipt of the payment against it.
Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your goods reach you.
We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes. We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. Needledust reserves the right to make alterations to this policy in the future without notice.